Warranty and After-Sales Service Automatic Glass Doors and Fire-Rated Doors
Warranty and after-sales service are among the key factors in choosing the right automatic glass door or fire-rated door. Warranty is usually provided for a specific period from the date of installation, allowing users to benefit from after-sales support in case of any defect or problem.
After-sales service also includes repair, maintenance, and periodic servicing to preserve the door’s service life and quality. These services are provided professionally, and the supply of original spare parts plays an important role in maintaining product quality and meeting users’ needs.
Automatic Glass Doors and Fire-Rated Doors
Adoora, a Complete Solution for Repair and Maintenance
24/7 Support
24/7 customer support reflects the company’s commitment to providing better service and ensuring customer satisfaction. You can benefit from our support services through the available communication channels.
Installation and Commissioning
Installation and commissioning services for all types of automatic glass doors and fire-rated doors are carried out by Adoora’s technical team in the shortest possible time.
Periodic Maintenance Services
Periodic inspection and maintenance services are carried out regularly for customers with an active service contract.
Automatic Glass Door and Fire-Rated Door Repair
After initial system troubleshooting by phone, technical department experts are dispatched for inspection with the necessary tools and spare parts.
Contact us for free consultation and to purchase Adoora products.
After-Sales Service Process
1-Contact Adoora experts
2-Dispatch of an Adoora technician to the site
3-Inspection and troubleshooting by our technical experts
Adoora After-Sales Service
24/7 Support
24/7 customer support reflects the company’s commitment to providing better service and ensuring customer satisfaction. This service gives you the confidence that whenever you need assistance, our support team will be available to respond.
With 24/7 support, we are available throughout the week, including holidays, to help resolve your issues.
Automatic Glass Door and Fire-Rated Door Repair
Automatic glass doors and fire-rated doors are important parts of your building and, in many cases, serve as access points for people entering and exiting the building or different rooms. Therefore, proper and timely repair of these doors is highly important for both user safety and convenience.
Improper maintenance or delayed repair of automatic glass doors and fire-rated doors can lead to problems such as malfunction, noise, reduced efficiency, and repeated breakdowns. To prevent these issues and maintain the safety, comfort, and durability of your doors, regular and timely repair is essential.
Installation & Commissioning
Installation of automatic glass doors and fire-rated doors in accordance with industrial standards and by using proper equipment and tools is highly important. Proper installation of these doors helps reduce unexpected incidents during use.
In addition, installing automatic glass doors and fire-rated doors improves the quality of life for building users and occupants, as these doors make access easier and improve traffic flow throughout the building.
Preventive Maintenance
Periodic maintenance services for automatic glass doors and fire-rated doors are highly important. Performing these services regularly helps maintain the proper and optimal performance of the doors, while also identifying and preventing any potential risks, defects, or failures at an early stage.
With periodic maintenance, the service life of automatic glass doors and fire-rated doors is extended, and the possibility of sudden defects or breakdowns is reduced. For this reason, regular maintenance of these doors is essential.
Frequently Asked Questions
- What components does an automatic door operator include?
An automatic door operator includes several components, such as the motor, control box, arm, timing belt, idler pulley, stabilizer, sensor, remote control, receiver, belt clamp, and rail profile.
- What is the motherboard or control box, and what does it do?
The control box, also known as the motherboard, is the main command unit of the automatic glass door system. It is responsible for controlling the motor, adjusting the opening and closing speed, and managing the locking function of the system.
- What is the difference between framed and frameless glass panels?
In some projects, customers prefer frameless glass panels for a more elegant and modern appearance. These are known as frameless panels. Other customers choose aluminum frames, usually 3 cm or more than 5 cm wide, to increase the resistance of the glass panels against impact and external factors.
- Can automatic door parts be repaired, or must they be replaced when damaged?
When automatic glass door parts become faulty, our experts and technical team can inspect and troubleshoot the issue upon your request. If the part can be repaired, the problem will be resolved. Otherwise, the faulty part will be replaced.
- Is it more cost-effective to repair automatic door parts or replace them?
The answer depends on the type of damage or problem. In most cases, repairing the parts is more cost-effective. However, in some cases, the repair cost may not be reasonable, and replacing the part would be the better option.
- Is there a way to determine whether repair or replacement is better?
Yes. This can be determined through a professional inspection by technical experts. After troubleshooting and evaluating the part, our technical team will provide the best recommendation regarding repair or replacement.
